Where can I see your products?
ATELIER BESPOKE is located in Mumbai and has a branch in Goa. To schedule a studio visit, please make an appointment email@example.com.
Where are your products made?
All our products are made in India. Our new country, among other things, is well known for its tradition in craftsmanship. We aim at bringing high quality standards to match your requirements. We source raw materials, components and knowledge locally.
I need an estimate or more information about a product. Who should I contact?
Our Sales team is available to answer any product inquiries you may have and prepare an estimate for you. E-mail firstname.lastname@example.org regarding your project. You will be contacted briefly after.
I want to place an order. How can I do it?
Please send us an e-mail to email@example.com with this order form filled and you will be contacted by our sales team soon after.
Which are the payment terms?
Proforma invoice orders will require a 50% advance deposit to begin production and the balance prior to shipping from India (until 10 days before expedition date).
Payment must be made by account transfer (in Euro € or in USD $) and a confirmation of the transfer (with receipt) must be sent by e-mail to your sales contact or to firstname.lastname@example.org. Proforma should be signed and stamped by the client as a form of approval of the described content.
All pieces are a property of ATELIER BESPOKE until payment in full is received. LaFrenchStudio Pv. Ltd. reserves the right to delay the dispatch date until the balance of the order is received.
Please check our full Terms and Conditions guide here for more informations.
Because of the hand-made nature of our product, we are not able to offer returns.
Do you offer customization of your products?
Yes, of course we offer customization services for certain products. E-mail email@example.com for more information.
I’d like to place an order but the lead time is too long. What can I do?
If the listed lead time doesn’t work for your schedule, please contact us before placing an order to discuss timing. We are happy to accommodate requests when we can, and while it is possible to speed up production on a case-by-case basis, this typically requires a rush fee based on the materials required and the schedule.
Do you stock products?
Yes we have stock for hardware. All our collection of products is customizable and made to order which contributes to the uniqueness and tailoring of each piece.
Do you offer trade pricing?
Yes, we offer special pricing to members of INTERIOR trade; applicants should fill and submit the Trade Account Application form to the following email: firstname.lastname@example.org.
Can I change or amend the invoice provided, modify our design choices?
Alterations are allowed in the proforma before the order confirmation (before advance payment). After production beginning (after payment), alterations are not allowed.
Where are your terms and conditions?
Please visit the Terms & Conditions page here.
Can I send my own fabric / leather?
Yes, COM. or COL. is an available option. You must send your fabric to our facilities in India and you must fill in this form and send it to email@example.com. The fabric must arrive to our facilities within 15 days after payment of deposit, otherwise the production time will increase by one month.
Do you provide upholstery foam with ﬁre retardant treatment?
Yes, we can provide foam with fire retardant treatment (certified). Please inform our sales team of the requirements of your project.
If I change the materials will there be a surcharge?
It depends on what material you are choosing. To be sure, please, consult your sales contact or our sales department at firstname.lastname@example.org.
Do you provide installation instructions?
Yes, our pieces are shipped with assembly instructions mostly videos. However, if you need assistance, please feel free to contact our sales team.
How do I clean and care for my new ATELIER BESPOKE product?
Our priority is to provide you with the highest quality of materials and therefore we very much value the care given to your products in post-sales. For that reason we have composed a Care and Maintenance Guide, which you can download here.
How can I get samples?
You have access on Matter to our collection of material: marble, metals, glass, wood, lacquered options, fabrics and trimmings. We may arrange sample shipping under certain conditions.
When does the production of my order starts?
The production process starts after you received the invoice and proceed with the 50% advance payment required. In the case of Customer’s Own Fabrics(COM)or Customer’s Own Leather(COL), please, keep in mind the time it will take for us to receive the material.
Do you ship worldwide?
Yes, we ship to most countries around the world directly from Mumbai by air or sea. Please contact us for more information regarding the shipping of your products.
What is the difference between “order date” and “shipping date”?
Order date – When we confirm the transfer receipt in our account.
Shipping date – The transit time to ship the merchandise from the day the goods leaves our facilities until the delivery address.
What happens to my order if I’m not present at the address when it arrives?
All shipping are reported to the client once the products leave our warehouse. After that, the shipping company will contact you to schedule the day of the delivery.
Can I change my delivery address?
Changes in delivery address are only allowed until the balance payment is done. In exceptional cases we may allow changes to the address after goods have been shipped which translates into a surcharge that will be charged to the client.
Can I have a 3D Model/ 2D technical drawing of your products?
Yes, you can contact directly our sales department at email@example.com and create a trade account by submitting this form.